Most items are shipped as standard ground or SmartPost shipping method via FedEx (Federal Express), unless you select UPS (United Parcel Service) or USPS (United States Postal Service) however these options are not availabel for all orders qualifying for "Free Ship" offer and during our "Free Ship" promotions. Ship methods will be sole discretion of NL eStore.
- FedEx SmartPost takes an average of 2 to 8 business days for delivery (U.S. destinations only).
- FedEx Standard Ground takes an average of 2 to 5 business days for delivery.
- USPS Standard takes an average of 3 to 10 business days for delivery.
- UPS Standard takes an average of 2 to 5 business days for delivery.
- All orders to Alaska and Hawaii must be shipped via air with an service method upgrade.
- All orders are processed and shipped out of California.
* Note: UPS does not offer standard delivery on Saturdays. FedEx & USPS does offer Saturday deliveries.
- Orders placed after 2:00 PM (PST) will be processed on the following business day. (No orders are processed on Saturday and Sunday)
- Deliveries are made Monday through Friday (except on holidays)
- Orders placed during major holiday might experience 1-2 business day delays, exception to guaranteed delivery offers.
- UPS will not deliver to PO Boxes or Military APO or FPO boxes.
- Packages sent to a P.O. Box or APO/FPO must be sent via FedEx SmartPost or USPS, no exceptions.
- Identity theft is an ever-growing problem in today’s E-Commerce.
- Nicole Lee eStore tries its best to protect its customers from such troublesome, yet preventable, incidents.
30-Day Hassle-Free Return Policy
We hope for our customers to have a great online shopping experience when shopping at Nicole Lee eStore. We are confident in our products and wish for nothing more than for you to find your perfect must-have Nicole Lee item. We do not want our customers to go away dissatisfied with their purchase, which is why we have a hassle-free 30-day return policy. In order to be eligible to make a free return for refund or exchange, you must contact us within 30 days of delivery. The item you are interested in returning must be in brand-new condition with all tags attached and unmarked, with the original box and packaging.